DATA PROTECTION COMPLAINTS NOTICE

Effective Date: 27/07/2026

1. Introduction

At ADHD Gem, a trading name of The Knowledge Gem Ltd ("we", "our", "us"), we are committed to protecting your personal information and respecting your privacy.

We take concerns about how we collect, use, store and protect personal information seriously.

If you believe we have not handled your personal information in accordance with applicable data protection law, you have the right to make a data protection complaint.

This notice explains how you can raise a concern and how we will handle your complaint.

2. How to Make a Data Protection Complaint

If you have a concern about how we have handled your personal information, please contact us first so that we have the opportunity to investigate and resolve the issue.

Please email:

[email protected]

To help us investigate your complaint, please include:

- your full name;

- the email address you used when interacting with ADHD Gem;

- a description of your concern;

- the date (or approximate date) of the incident, if known; and

- any supporting information that may assist our investigation.

Providing this information will help us deal with your complaint more efficiently, but you are not required to provide more personal information than is reasonably necessary.

3. What Happens After You Contact Us

Once we receive your complaint, we will:

- acknowledge receipt of your complaint within 30 calendar days;

- review the information you have provided;

- make appropriate enquiries to investigate your concerns;

- contact you if we require further information;

- keep you informed of the progress of our investigation where appropriate; and

- provide the outcome of our investigation without undue delay.

Where appropriate, we will explain:

- what happened;

- whether we believe an error occurred;

- what action has been taken or will be taken; and

- any steps you can take if you remain dissatisfied.

4. Our Commitment

We are committed to handling data protection complaints:

- fairly;

- objectively;

- confidentially;

- promptly; and

- in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable guidance issued by the Information Commissioner's Office (ICO).

Making a complaint will not affect your ability to continue using our products or services, unless doing so is necessary to protect your personal information or comply with our legal obligations.

5. If You Are Not Satisfied With Our Response

We hope to resolve any concerns directly with you.

However, if you remain dissatisfied after we have responded, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

The ICO is the UK's independent authority responsible for upholding information rights and data protection law.

You can contact the ICO using the details below:

Information Commissioner's Office

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

Address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

The ICO generally encourages individuals to give organisations an opportunity to resolve concerns before making a complaint.

6. Your Rights

Making a data protection complaint does not affect any other rights you may have under UK data protection law.

Depending on the circumstances, you may also have the right to:

- request access to your personal information;

- request correction of inaccurate personal information;

- request erasure of personal information where applicable;

- request restriction of processing;

- object to certain types of processing;

- request the transfer of your personal information where applicable; and

- withdraw consent where processing is based on consent.

Information about these rights is available in our Privacy Policy.

7. Changes to This Notice

We may update this Data Protection Complaints Notice from time to time to reflect changes in our practices, legal requirements or ICO guidance.

The latest version will always be published on our website with the updated effective date shown at the top of this notice.

8. Contact Us

If you have any questions about this notice or wish to make a data protection complaint, please contact:

ADHD Gem
A trading name of The Knowledge Gem Ltd

[email protected]