TERMS & CONDITIONS

Effective Date: 27/07/2026

These Terms & Conditions govern your purchase and use of digital products sold by ADHD Gem, a trading name of The Knowledge Gem Ltd ("we", "our", "us").

By purchasing, downloading or using our products, you agree to these Terms & Conditions. If you do not agree, please do not purchase or use our products.

1. About Us

ADHD Gem is a trading name of The Knowledge Gem Ltd.

If you need to contact us, please email:

[email protected]

2. Our Products

All products sold by ADHD Gem are digital products.

No physical products are shipped.

Upon successful payment, you will receive access to your purchased files via download, email, or another electronic delivery method.

3. Eligibility

By purchasing from ADHD Gem, you confirm that:

- you are at least 18 years old or have permission from a parent or guardian;

- the information you provide is accurate and complete;

- you are legally able to enter into a binding contract.

4. Licence to Use Our Products

When you purchase one of our products, we grant you a personal, non-exclusive, revocable, non-transferable licence to use the product for your own personal, non-commercial use.

You may not:

- copy our products except for reasonable personal backup purposes;

- share, distribute or forward the files to anyone else;

- upload our products to websites, cloud storage for public access, forums or file-sharing platforms;

- resell, sublicense or commercially exploit our products;

- remove copyright notices or branding; or

- present our work as your own.

Any unauthorised use may result in termination of your licence and legal action where appropriate.

5. Intellectual Property

All content available through ADHD Gem, including but not limited to:

- PDFs

- worksheets

- templates

- written content

- graphics

- branding

- logos

- downloadable resources

- website content

remains the intellectual property of The Knowledge Gem Ltd unless otherwise stated.

Purchasing a product does not transfer ownership of any intellectual property rights.

6. Pricing

All prices are displayed in the applicable currency at the time of purchase.

We reserve the right to change prices at any time without prior notice.

Price changes will not affect purchases already completed.

7. Payment

Payments are processed securely by our third-party payment providers.

We do not store your full payment card details.

Your order will only be fulfilled once payment has been successfully authorised.

8. Digital Delivery

Following successful payment, your digital products will normally be delivered immediately or within a reasonable period by:

- secure download;

- email; or

- another electronic delivery method.

If you experience any problems accessing your purchase, please contact:

[email protected]

9. Refund Policy

Because our products are digital downloads supplied immediately after purchase, refunds are generally not available once access has been provided.

However, this does not affect your statutory rights under UK consumer law.

If you experience technical difficulties or believe there has been an error with your purchase, please contact us at [email protected], and we will work with you to resolve the issue promptly.

10. Educational Information Only

All ADHD Gem products are provided for educational and informational purposes only.

They are not intended to:

- diagnose;

- treat;

- cure; or

- prevent

any medical, psychological or psychiatric condition.

Our products are not a substitute for professional medical advice, diagnosis or treatment.

If you have concerns regarding your health, you should seek advice from a suitably qualified healthcare professional.

11. No Guarantees

Every individual is different.

While our products contain practical tools and strategies, we cannot guarantee any particular outcome or result.

Any examples or testimonials (where used) are illustrative only and should not be interpreted as guarantees of future results.

12. Acceptable Use

You agree not to use our website or products:

- for unlawful purposes;

- to infringe the rights of others;

- to introduce malicious software;

- to interfere with the operation of our website;

- to attempt unauthorised access to our systems; or

- in any manner that could damage ADHD Gem or The Knowledge Gem Ltd.

13. Limitation of Liability

To the fullest extent permitted by law, The Knowledge Gem Ltd shall not be liable for any indirect, incidental, consequential or special losses arising from:

- the use of our products;

- reliance upon our content;

- inability to access our website; or

- interruption of our services.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and purchasing our products, you acknowledge that your information will be processed as described within that policy.

If you have concerns regarding how we process your personal data, please refer to our Privacy Policy and our Data Protection Complaints Notice.

15. Third-Party Services

Our website may contain links to third-party websites or use third-party service providers.

We are not responsible for the content, availability or privacy practices of third-party websites or services.

16. Changes to Our Products

We may update, improve or discontinue products from time to time.

Where you have already purchased a product, reasonable efforts will be made to ensure you continue to have access to the version purchased, unless prevented by circumstances beyond our control.

17. Changes to These Terms

We may amend these Terms & Conditions from time to time.

The latest version will always be published on our website with an updated effective date.

Continued use of our products after changes are published constitutes acceptance of the revised Terms.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact

If you have any questions regarding these Terms & Conditions, please contact:

ADHD Gem
A trading name of The Knowledge Gem Ltd

[email protected]